Wellness Junction — Frequently Asked Questions (FAQ)

1. Ordering & Availability

Q: Is the product I’m interested in available?
A: Yes — unless it’s explicitly marked as “Out of Stock” on our website, the item is available for purchase. If there’s an unexpected delay or backorder, we’ll notify you immediately and void the pending payment.

2. Shipping & Delivery

Q: How much does shipping cost?
A: Shipping is free on most orders within the lower 48 U.S. states. Oversized or special-handling items may have additional charges, which will always be shown at checkout.

Q: How long does delivery take?
A: Delivery times vary by product:

  • In-stock small items (trinkets, filters, accessories) typically arrive within 3–7 business days.

  • Large equipment (gyms, saunas, chambers) often ship via freight and may take 7–14 business days including scheduling. Each product page shows specific estimated ship times.

Q: How will my order be shipped?
A: Small/light items ship via UPS, FedEx, or USPS. Larger or heavy items ship by LTL freight on a pallet, delivered curbside unless otherwise arranged.

Q: Will delivery be scheduled?
A: Yes, all freight shipments are scheduled in a 4 hour window. The carrier will contact you by phone to let you know. Someone must be available to receive and sign for the shipment.

3. Payments & Financing

Q: Do you charge sales tax?
A: Sales tax is charged where required by law. If you’re tax-exempt, contact us before ordering so we can remove tax from your purchase.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, ShopPay, and financing options.

Q: Do you offer financing?
A: Yes! At checkout, you can choose Affirm, Klarna, PayTomorrow, PayPal Credit, or ShopPay Installments to pay over time. Approval is fast and easy.

4. Discounts & Price Matching

Q: Do you offer discounts?
A: Yes, we run seasonal promotions and brand-specific offers. Subscribe to our newsletter for updates or call us to learn about current deals.

Q: Do you price match competitors?
A: Yes, we’ll price match if the competitor sells the same exact product, offers free shipping, and is an authorized seller.

5. Product Information

Q: Do your products come assembled?
A: Most large equipment (gyms, saunas, hyperbaric chambers, etc.) arrive unassembled and palletized. Smaller items ship ready to use. If you’d like assembly or installation, contact us for a quote.

Q: How do I know which product is right for me?
A: It depends on your needs:

  • Air/Water Purifiers → Check your room size, pollutant/contaminant concerns.

  • Red Light & PEMF Devices → Consider therapy goals (recovery, energy, skin health).

  • Fitness/Recovery Equipment → Match the equipment to your space and goals.
    If you’re unsure, contact our team and we’ll help you choose.

Q: Are your wellness devices safe?
A: Yes — we carefully vet brands to ensure medical-grade, non-toxic, and safe technologies. We avoid ozone-emitting purifiers or uncertified products.

6. Returns, Warranty & Support

Q: What if my order arrives damaged or with missing parts?
A: Please take photos/video of the issue and contact us immediately. We’ll arrange replacements, missing parts, or repairs as quickly as possible.

Q: Can I return a product?
A: Return eligibility varies by product. Many unused items in original packaging can be returned within 30 days. Some wellness devices (filters, red light, etc.) may not be returnable for hygiene/safety reasons. Always contact us before sending anything back.

Q: What warranties are offered?
A: Warranties vary by brand. For example, Austin Air purifiers have a 5-year warranty, while many fitness machines carry multi-year coverage. Warranty details are listed on each product page.

7. General Questions

Q: Do you ship internationally?
A: Currently, we primarily ship within the U.S. Contact us directly for international inquiries.

Q: Where are you located?
A: We’re headquartered in Chicago, IL, and ship from multiple U.S. warehouses depending on the product.

Q: Who do I contact for support?
A: Our support team is available Mon–Fri, 8 am–5 pm CST.

✅ This FAQ keeps the fitness backbone from Select Fitness but adds wellness-specific categories: air & water purification, red light, PEMF, recovery gear, and smaller trinkets.

Do you want me to polish this into a website-ready FAQ (accordion/HTML format) so you can drop it directly into the Wellness Junction site?