Applying Quality Management Principles
To Wellness: After Action Reports
after action reports (AAR) are living documents that validate the
wellness program’s worth to senior management and the
wellness manager’s worth during periodic performance reviews.
Ideally, an AAR should be developed for every program, but certainly
for major events that require considerable effort to put together.
all components in the following list are in place, the AAR increases a
manager’s efficiency by streamlining the process when
offering similar future programs.
a minimum, the AAR should include:
Goals and objectives for the event
Demographics of target audience
Timeline and process for marketing the event: Include copies of all
promotional material/articles, drop spots for flyers, group e-mail
listings, bulletin boards and marquees used, etc.
Business names, points of contact, phone numbers, and other relevant
information regarding key vendors and personnel who directly impacted
hard assets – Furniture, equipment, printed materials,
signage, assessment tools, supplies, incentives/door prizes,
and their responsibilities – Lab services, volunteers,
administrative support, fitness instructors, speakers, etc.
Location: Where, floor space, how early and who to contact to reserve
facility, room configuration,etc.
event schedule and/or agendas
plans are crucial in maintaining program continuity and quality,
especially if different speakers are used to present on the same topic
of handouts, learning and assessment tools, audiovisual aids
of event (if applicable)
- Critiques, pre-/post tests, biometrics data, aggregate reports, etc.
learned - What was done well, what could be improved upon, and how
a one-page "executive summary" highlighting the key points of each
event and include it with the AAR. Present a copy of this summary to
your wellness council and senior management at the conclusion of each
event (with a notation that details are available in the wellness
this same program is repeated, it is only necessary to maintain a
chronological record of each event summary as well as notes on anything
done differently from previous events.